KIT SHIPMENT AND TRACKING
How can I track my kit?
Guests must track their own shipments. Tracking details are sent to the email submitted during guest registration.
Event Organizers will receive a tracking status of all kits 48 hours before the event.
My kit is missing. What should I do?
The tracking status or a delivery notice should indicate where your driver left the package. This could include the front porch, side door, back porch, mailbox or garage area. We recommend you check all possible areas the package might have been dropped off.
If you still cannot locate the package please send as an email to support@foodcraftnyc.com to initiate a trace process with the carrier which might take 3-5 business days.
You can opt in to redeliver a new package that starts at $35/kit.
Insured kits will be automatically redelivered free of charge when reported missing.
My kit’s tracking page is not updated.
The carrier sometimes doesn’t show an updated status of a shipment due to a number of reasons. For shipments that aren’t moving after at least 3 days, contact support@foodcraftnyc.com to assist you in reporting to the carrier.
I have an issue with my kit, how can I talk to someone?
We apologize for the inconvenience this has caused, please reach out Support thru support@foodcraftnyc.com, we’ll be happy to assist you.
Can I schedule a pick-up at the carrier nearby?
Yes, you can! Just call the carrier to arrange a pick-up schedule. For packages with tracking numbers that start with 9, call 1-800-275-8777 (1-800-ASK-USPS®). For tracking numbers that start with 1Z, call 1-800-742-5877 (1-800-PICK-UPS®).
I missed my delivery day, what can I do?
If you're expecting a package, but you've missed the first attempt of delivery, you have options to schedule redelivery via USPS/UPS website using your tracking number or pick up the package from the nearest UPS Access Point location, a UPS Customer Centre, or Post Office. Be sure to track the tracking number to confirm if the package has arrived at a certain pickup location. Packages sent via UPS have tracking numbers that start with 1Z while USPS packages start with 9.
7. My kit is being returned to Kits by Food Craft, can I get redelivery?
Yes, but a redelivery fee of $35 for domestic and/or $75 for international shipment applies. We do not guarantee that the kit will arrive in time for your event.
8. I put the wrong address, how can I update it?
It depends if your kit has already been shipped. For shipped kits sent through UPS, you can update your address online provided you are a MyChoice member. We can do this on your behalf but are subject to fees. For shipped kits sent through USPS, you must call USPS to intercept your package and pick it up at the nearest postal facility. For unshipped kits, we can still update them at no cost.
9. Can I request a different carrier to ship the kit?
Yes, you can with an additional cost. Coordinate with your Event Organizer and note your choice of the carrier in the guest registration.
10. Do you ship anywhere in the US?
Yes, we do, and worldwide!
11. My kit did not arrive on time, what do I do?
- For shipments flagged as delayed, we arrange reshipment of kits. In any case that the reshipment may not make it on time, we will provide a shopping list. Please email support@foodcraftnyc.com for any assistance.