OUR LIVE VIRTUAL EXPERIENCE


  1. What video conferencing platform do you use?

    • Google Meet is our official hosting platform. However, you may use other platforms such as Zoom, Webex, or Teams.

  2. How do I get the meeting link?

    • If you prefer to use Google Meet - We will create the calendar invite and meeting link.

    • If you prefer to use Zoom & other platforms - The Event Organizer will create the calendar invite and meeting link that will be shared with us. 

  3. Is there any preparation needed before the event?

    • Preparation instructions will be provided by our events team through email and/or calendar invite 

  4. What happens if my participants did not show up at the event?

    • Recipe cards are provided to the event organizers to recreate the experience

    • No refund and rescheduling for events with zero guest attendees and no communication prior to and the day of the event. Our team will wait 15 minutes past the event time before signing off.

  5. Can my family join the class?

    • Your household can join you using 1 device

    • Unregistered guests accessing the live class meeting link are subject to a $10/device fee.

  6. Can I record the class?

    • Recording the class is against our policy. You will be provided with a recipe card to recreate the experience.